At ZSCM, we offer a return service for unopened and unused items within 30 days of the delivery date. To initiate a return, please contact us via email firstname.lastname@example.org and our Customer Service team will assist you with the process and issue a Return Authorization (RA) number. Please ensure that the item is unopened and unused before requesting a return, as we cannot accept returns for opened or used items. Once you have received your RA number, please ship the item back to us at the address provided using your preferred shipping method, with the RA number clearly printed on the outside of the return package. Once we have confirmed the return of the product, a refund will be processed. Please note that returns that do not meet our policy will not be accepted.
499 33rd Ave
San Francisco, CA 94121
DAMAGES AND EXCHANGE
We recommend inspecting your order upon receipt and contacting us immediately if you encounter any issues, such as receiving a defective, damaged, or incorrect item. Our team will promptly evaluate the situation and take the necessary steps to resolve the issue and make it right. Please contact us at email@example.com for assistance.
EXCEPTIONS / NON-RETURNABLE ITEMS
Please note that limited edition items, sale items, and gift cards are non-returnable. Any returns that do not meet our policy or include non-returnable items will not be accepted.
Once we receive and inspect your return, we will notify you of its status and whether the refund has been approved or not. If approved, the refund will be processed automatically to your original payment method. Please note that the time it takes for your bank or credit card company to process and post the refund may vary.