FAQ

  • What are the best surfaces to use your products on?
    Outline Markers: For best results, we recommend using marker paper. There are many different papers that can be used with the Dual Brush Markers and each paper yields different results. We recommend trying out different types of paper to see what works best for your art style.
    Real Brush Pens: It's important to use Real Brush Pens on high-quality watercolor paper. Thin sketch paper will absorb the ink and will not blend. Our line of watercolor pads work well with Real Brush Pens.
    Acrylic Rocks Pens: These may be used on multiple surfaces, such as stretched canvases, wood, metal, plastic, etc.
  • What supplies are recommended for rock painting?
    For rocks, we recommend using our Acrylic Paint Markers.
  • Are your products nontoxic?
    All of our products are non-toxic and all meet the requirements .
  • How do I make an order?                                                                    Select the “Add to Cart” button and review and confirm your order details and item(s) before placing the order.
  • How do I change my payment details?
    If your order has been placed and the billing information is incorrect, you won’t be able to change this on your order. Please contact support@zscmart.com and we will be able to assist you. Hours of operation are 6 am - 10:30 pm ET Monday - Friday.
    If the order has not been completed and changes need to be made, you will be able to update the information on your account.
  • How do I change my shipping address?
    Shipping addresses cannot be changed once the order is placed. We highly suggest double-checking your address before placing your order. Please Please contact support@zscmart.com for further assistance. Hours of operation are 6 am - 10:30 pm ET Monday - Friday.
    If the order hasn’t been completed, please feel free to update the information in your account.
  • How do I change my email address?
    You can change the email address in your account settings "Account" > "Profile". Feel free to contact our customer service department at support@zscmart.com for further assistance. Hours of operation are 6 am - 10:30 pm ET Monday - Friday.